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Business Issues in the News: Archive
All data are from nationwide surveys of Americans 18 & older.

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ATM fees | Big business | Business leaders | Business values | The euro | Firestone tires | Mergers | Microsoft | Online shopping

 

 

ATM Fees

Gallup/CNN/USA Today Poll. Nov. 18-21, 1999. N=1,010 adults nationwide. MoE 3.

.

"Next we have a question about ATM fees, meaning the fees which some banks charge people to use their banking machines to withdraw cash. In your view [rotate:] should banks continue to be allowed to charge ATM fees to people who are not their customers, OR,   should the federal government pass a law which would prohibit banks from charging ATM fees to people who are not their customers?"
%
Allowed to charge ATM fees 38
Pass a law to prohibit fees 57
No opinion 5

 


Big Business

ABC News Poll. Sept. 13-17, 2000. N=931 adults nationwide. MoE 3. Field work by ICR.

.

"Please tell me whether you agree or disagree with the following statement: Large corporations have too much power for the good of the country."
    9/00 8/96 7/92    
    % % %    
  Agree 63 71 73    
  Disagree 31 23 21    
  No opinion 7 6 6    

 

CBS News/New York Times Poll. June 7-9, 1998. N=1,126 adults nationwide.
.

ALL

Rep.

Dem.

Ind.

%

%

%

%

"Do you agree or disagree with the following statement? In many of our largest industries, one or two companies have too much control of the industry."

Agree

69

61

73

72

Disagree

25

34

19

23

Don't know

6

5

8

5

.
"Do you agree or disagree with the following statement? For the good of the country, many of our large companies ought to be broken into smaller companies."
Agree

49

40

52

53

Disagree

42

52

40

36

Don't know

9

8

8

11


 


Business Leaders

CBS News/MarketWatch Poll. Dec. 17-19, 1999. N=1,026 adults nationwide. MoE 3.

.

"Who do you think was the most important American business leader of this century?" Open-ended question.
%
Bill Gates 34
Henry Ford 9
John D. Rockefeller 2
Donald Trump 2
Lee Iacocca 2
Malcolm Forbes 1
Ross Perot 1
Alan Greenspan 1
Other 11
Don't know 37

 

NBC News/Wall Street Journal Poll conducted by the polling organizations of Peter Hart (D) and Robert Teeter (R). Sept. 9-12,1999. N=1,010 adults nationwide.

.

"Which one of the following do you consider to be the most important American business leader of the 20th century? . . ."
%
Bill Gates, founder of Microsoft 32
Henry Ford, founder of Ford Motor Company 28
Andrew Carnegie, found of U.S. Steel 8
John D. Rockefeller, founder of Standard Oil 7
Thomas Watson, founder of IBM 6
Sam Walton, founder of Wal-Mart 6
Ray Kroc, founder of McDonald's 3
All (vol.) 6
None/Other (vol.) 1
Not sure 3

 


Business Values

Shell Oil Company Shell Poll conducted by Peter D. Hart Research Associates (D). March 16-20, 1999. N=639 adults nationwide.

.

"Let me mention a few values that some people think are important for businesses to uphold, and please tell me how good a job you think businesses are doing generally in that area today -- excellent, good, just fair, or poor. . . ."
Excellent Good Just
Fair
Poor Not
Sure
% % % % %
"Providing a good return to investors"
11 41 30 7 11

.

"Providing quality products and services to consumers"
8 44 39 8 1

.

"Contributing to the local community"
6 33 41 18 2

.

"Having ethical business practices"
5 28 43 20 4

.

"Protecting the environment"
3 25 39 31 2

.

"Sharing profits with employees"
3 18 38 35 6

.

"Let me mention those values again, and please tell me which one or two you think are the most important for businesses to uphold. . . ." (Up to two responses accepted.)
%
"Providing quality products and services to consumers" 40
"Having ethical business practices" 39
"Protecting the environment" 25
"Contributing to the local community" 19
"Sharing profits with employees" 17
"Providing a good return to investors" 7
All equally/None of these (vol.) 9
Not sure 1

 


The Euro

NBC News/Wall Street Journal Poll conducted by the polling organizations of Peter Hart (D) and Robert Teeter (R). January 16-18,1999. N=500 adults nationwide.

.

"In the hopes of competing better with the U.S. dollar, eleven European countries have just launched their own united currency, called the euro. Do you think that the euro does or does not threaten American economic power? "
%
Does 27
Does not 58
Not sure 15

 


Firestone Tires

CNN/USA Today/Gallup Poll. June 8-10, 2001. N=1,011 adults nationwide. MoE 3.

.

Form A (N=504, 5):
"Do you have a favorable or unfavorable opinion of the following products? . . ."
Favor-
able
Unfav-
orable
Never
Heard
Of
No
Opinion
% % % %
Ford Explorer sport utility vehicles 36 51 1 12
Firestone tires 23 64 1 12

.

Form B (N=507, 5):
"Do you have a favorable or unfavorable opinion of the following companies? . . ."
Favor-
able
Unfav-
orable
Never
Heard
Of
No
Opinion
% % % %
Ford Motor Company 57 35 - 8
Bridgestone/Firestone, Inc. 31 56 2 11

.

Total sample:
"In the dispute between Firestone and Ford over who is more to blame for the accident rates on Ford Explorers equipped with Firestone tires, whose side are you more likely to believe: [rotate] Firestone's side or Ford's side?"
%
Ford's side 52
Firestone's side 23
No opinion 25

 

Newsweek Poll conducted by Princeton Survey Research Associates. Sept. 7-8, 2000. N=756 registered voters nationwide. MoE 4.

.

"Now I have a few questions about the safety problems of Firestone tires used on Ford Explorer SUVs. Which company do you hold MOST responsible for the failure to warn consumers about the dangers of rollover accidents associated with these tires: Firestone, Ford, or both equally?"
%
Firestone 48
Ford 6
Both equally 35
Neither/Other (vol.) 2
Don't know 9

.

"Does the news about these tire safety problems make you feel that large SUVs like the Ford Explorer are not as safe as most other vehicles on the road today, or not?"
%
Yes 37
No 47
Already thought were less safe (vol.) 4
Don't know 12

.

"To make sure consumers are better protected from product safety problems in the future, how important is each of the following. What about [see below]? Do you think this is very important, somewhat important, not too important, or not at all important?"
Very Some-
what
Not
Too
Not At
All
Don't
Know
% % % % %
"Bigger penalties if companies fail to disclose product safety problems"
78 13 2 2 5

.

"More government oversight and requirements that companies report product safety problems to the government"
63 23 6 4 4

.

"Not limiting private liability lawsuits that can penalize companies and bring product safety problems to light"
55 26 6 7 6

 


Mergers and Acquisitions

Newsweek Poll conducted by Princeton Survey Research Associates. Jan. 13-14, 2000. N=754 adults nationwide. MoE 4.

.

"In general, do you think the U.S. government has been too approving or too disapproving of corporate mergers and acquisitions these days, or has handled the situation about right?"
%
Too approving 36
Too disapproving 13
Handled about right 33
Don't know 18

.

"Please tell me whether you think companies getting bigger through mergers and acquisitions makes things better or worse in each of the following areas -- or doesn't make much difference either way. In general, what effect do you think mergers and acquisitions have on [see below]? Do mergers make this better, worse, or not make much difference?"
Better Worse No
Differ-
ence
Don't
Know
% % % %
"Companies' ability to compete with other companies, especially in other countries"
44 20 24 12

.

"The choices of products and services available to consumers"
31 29 33 7

.

"Companies' support for local communities where they have plants and offices"
21 36 32 11

.

"The prices consumers have to pay for products and services"
19 49 26 6

.

"How well companies take care of their workers"
17 46 27 10

.

"How responsive companies are in handling consumer complaints"
16 41 35 8

.

"Now I have a few questions about the recent merger between AOL -- this country's largest Internet provider -- and the media company Time Warner. In general, do you think this merger will be a good thing or a bad thing for [see below], or won't make much difference either way?"
Good
Thing
Bad
Thing
No
Differ-
ence
Don't
Know
% % % %
"Competition among media and communications companies"
29 37 23 11

.

"The country as a whole" 25 25 33 17

.

"People like you" 18 19 52 11

.

"Please tell me how concerned you are, if at all, about each of the following things happening as result of the AOL-Time Warner merger. How concerned are you that [see below]: very concerned, somewhat concerned, not too concerned, or not at all concerned?"
Very Some-
what
Not
Too
Not
At All
Don't
Know
% % % % %
"The new merged company will have too much information about the viewing, buying, and on-line communication of people like you"
25 31 17 25 2

.

"Time Warner publications and news operations won't be as accurate or unbiased when they report on one another or on the areas in which the new merged company operates"
23 31 17 26 3

.

"It will be more difficult to find news, opinion, and entertainment from sources that aren't a part of the new merged company"
20 28 19 30 3

.

"Thinking again about corporate mergers in general, please tell me how concerned you are, if at all, that such mergers will result in companies becoming so large that they will have too much influence in some different areas. How concerned are you that mergers will result in very large companies having too much influence over this country's [see below]: very concerned, somewhat concerned, not too concerned, or not at all concerned?"
Very Some-
what
Not
Too
Not
At All
Don't
Know
% % % % %
Health care 52 24 11 11 2
Politics 48 27 10 13 2
Banking and investment 44 29 13 12 2
Culture 40 33 12 13 2

 


Microsoft

Ipsos-Reid Express. Dec. 7-10, 2001. N=1,000 adults nationwide. MoE 3.1.

.

"The U.S. government and Microsoft have come to an agreement to settle the anti-trust case. Nine state attorneys general, however, argue that the anti-trust case against Microsoft should continue. Which of the following two statements comes closer to your opinion? The U.S. economy and consumers would be better off if this issue were settled as soon as possible. The court should continue to investigate whether Microsoft should be punished for its business activities."
%
Settle as soon as possible 70
Continue to investigate 24
Not sure 6

 

Ipsos-Reid Express. Nov. 2-4, 2001. N=1,000 adults nationwide. MoE 3.1 (total sample).

.

"The federal Justice Department and Microsoft have reached an agreement to settle the antitrust lawsuit. How much do you personally think the Justice Department accomplished by bringing this antitrust case against Microsoft? Would you say . . . ?" Asked of half the sample.
%
A great deal 7
Quite a bit 9
Only some 21
Very little 27
Nothing at all 21
Not sure 16

.

"The federal Justice Department and Microsoft have reached an agreement to settle the antitrust lawsuit. Do you think this is good news, bad news or does it make no difference for consumers like you?" Asked of half the sample.
%
Good news 38
Bad news 8
No difference 49
Not sure 5

.

"There is still some chance that some state attorneys general might seek to overturn the agreement or force it to go back to court. Would you be more likely or less likely to vote for your attorney general if he or she helps overturn the settlement or send the case back to court, or would that make no difference to you?"
%
More likely 11
Less likely 21
No difference 63
Not sure 5

 

Ipsos-Reid Express. June 29–30, 2001. N=1,000 adults nationwide. MoE 3.

.

"...In the ruling, the federal appeals court overturned the decision by a lower court judge to break up Microsoft into two smaller companies. When you hear that Microsoft might NOT be broken up, do you consider that good news for consumers like you, or bad news?"
%
Good news 58
Bad news 25
Don't know 16

.

"Which of these three statements comes closest to what you think the government should do now? Do you think the government should drop the case; keep pursuing the case of Microsoft's monopoly over operating systems, but drop efforts to break up Microsoft and do not restrict Microsoft's ability to add more features to its operating system; seek to defend the original court ruling and continue to try to get a court order to break up Microsoft?"
%
Drop the case 46
Pursue case, drop break-up efforts 29
Try to break up Microsoft 18
Don't know 7

.

"Do you think that as a result of this antitrust trial experience, Microsoft will be more careful about how it treats customers and competitors, do you think they will be less careful, or do you think this will not lead to any changes at Microsoft?"
%
Will be more careful 49
Will be less careful 7
Will not lead to any changes 41
Don't know 3

 

Bloomberg News Poll conducted by Princeton Survey Research Associates. May 25-June 4, 2000. N=1,208 adults nationwide. MoE 3.

.

"A federal judge has ruled that Microsoft is a monopoly and has violated antitrust law. The judge could order Microsoft broken up into smaller companies, or the judge could order limits on what Microsoft can do as a business. Which do you think the judge should do: break up Microsoft or order limits on the company's business practices?"
%
Order limits on business practices 50
Break up Microsoft 24
Don't know 26

 


Online Shopping

CBS News/New York Times Poll. Dec. 14-16, 2000. N=608 Internet users nationwide. MoE 4 (total sample).

.

"Have you ever purchased products on the Internet?" If "Yes": "Have you already bought gifts over the Internet this year?"
%
Yes -- and have bought gifts this year 32
Yes -- but have not bought gifts this year 24
No -- have never purchased products on Internet 45

.

Asked of those who have bought gifts online this year:
"How would you rate your experience holiday shopping online? All things considered, was it better, about the same, or worse than shopping in a store?"
%
Better 69
About the same 24
Worse 5
Don't know 2

.

Asked of those who answered "Better" to question above:
"What, specifically, about the experience made it better than shopping in a store?"
%
No crowds 31
Convenience/Do it from home 25
Speed/Faster than store 17
Easier overall 14
More product selection 9
No sales pressure 2
Price/Get better prices 1
Other 0
Don't know 1

 

ABC News.com Poll. July 26-Aug. 13, 2000. N=1,529 adults nationwide. MoE 2.5. Field work by ICR.

.

"Have you ever bought anything over the Internet, or not?"
Yes No No
Opinion
% % %
8/00 27 73 0
1/00 27 73 0
6/99 19 80 1

.


 

Pew Research Center for the People & the Press survey conducted by Princeton Survey Research Associates. Feb. 9-14, 2000. N=1,330 adults nationwide, including 745 online users.

.

ALL Online
Users
% %
Asked of half the sample (Form 1):
"In your opinion, should there be a sales tax on purchases made on the Internet?"
Yes 38 31
No 52 64
Don't know 10 5

.

Asked of half the sample (Form 2):
"There are currently no sales taxes on purchases made on the Internet. Should the laws be changed to tax Internet purchases, or not?"
Should be changed 27 20
Should not be 60 73
Don't know 13 7

.

"Have you ever purchased goods or services online?"
Yes 52
No/Refused 48


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